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FAQ
Frequently asked questions about Token Plan (Team Edition), covering purchasing, usage, metering, and performance.
What is the difference between Token Plan (Team Edition) and Coding Plan?
| Token Plan (Team Edition) | Coding Plan | |
|---|---|---|
| Use cases | Day-to-day work for solo founders, teams, and enterprises | Individual development scenarios |
| Supported models | Text generation and image generation models | Text generation models |
| Billing method | Credits deducted based on token consumption | Billed per model call |
| Usage frequency | Unlimited | Quota per 5 hours / per week |
| API Key and Base URL | The administrator generates a dedicated API key for members in the management platform. For the base URL, see Quick start | Get your dedicated API key and base URL from the Coding Plan page |
| Peak-time performance | Multi-tenant isolation | Requests may queue during peak hours |
| Data security | Your data is not used to train models | User data authorization required |
Connection and usage
How do I use image generation models in coding tools?
Image generation models use separate APIs and cannot be called directly through the text model's Base URL. Integrate them through your tool's Skill or extension mechanism. For configuration details, see the image generation model integration section in the integration guide for each tool.
Common errors and solutions
| Error message | Possible cause | Solution |
|---|---|---|
| InvalidApiKey: No API-key provided. | - The API key is not configured. - The tool uses the x-api-key header instead of Authorization: Bearer. | - Contact the administrator to generate an API key in the management platform, then configure it in your tool. - Change the authentication method to\ Authorization: Bearer. For configuration details, see Clients and developer tools. |
| InvalidApiKey: Invalid API-key provided. | - You used the Model Studio general-purpose API key (sk-xxx format) or the Coding Plan API key by mistake. - The Token Plan (Team Edition) subscription has expired. - The API key was copied incompletely or contains spaces. | - Confirm you are using the dedicated API key generated by the administrator in the management platform. Ensure the key is copied completely without any spaces. - Check whether your subscription has expired. - If the error persists, contact the administrator to reset the API key in the management platform, then configure the new key. |
| model 'xxx' not found or not supported | - The model name is misspelled or has incorrect capitalization. - The model ID is not in the plan's supported list. | - Model names are case-sensitive. Use the exact model ID listed in Supported models. - Check whether the selected plan includes the model. For details, see Supported models. |
| invalid access token or token expired | You used the Base URL for Coding Plan or another plan by mistake. | Anthropic-compatible: https://token-plan.ap-southeast-1.maas.aliyuncs.com/apps/anthropic OpenAI-compatible: https://token-plan.ap-southeast-1.maas.aliyuncs.com/compatible-mode/v1 |
| Incorrect API key provided | You used the Model Studio general-purpose Base URL (dashscope.aliyuncs.com) by mistake. | Anthropic-compatible: https://token-plan.ap-southeast-1.maas.aliyuncs.com/apps/anthropic OpenAI-compatible: https://token-plan.ap-southeast-1.maas.aliyuncs.com/compatible-mode/v1 |
| Range of input length should be [1, xxx] | The input content, including conversation history and code context, exceeds the model's maximum context length. | Start a new session to clear history, or use the tool's built-in context compression command (such as /compact in Claude Code or /clear in Qwen Code). You can also switch to a model with a larger context window. |
| Connection error | The Base URL domain is misspelled, or a network connection issue occurred. | Check the Base URL domain spelling and your network connection. |
Product features
Can the Token Plan (Team Edition) API key be used with other plans or general-purpose APIs?
No. The API keys and base URLs for Token Plan (Team Edition), Coding Plan, and the Model Studio pay-as-you-go service are not interchangeable. Using an API key from another plan will not deduct from your Token Plan (Team Edition) quota.
Can I use one subscription across multiple tools?
Yes. You can use the same API key across all compatible AI tools, and all usage is deducted from the same shared quota. Each member holds an independent API key that must not be shared with other members.
What are the usage restrictions?
This plan is for interactive use within compatible AI coding and agent tools only. It cannot be used for automated scripts or application backends. Violations may result in subscription suspension or API key revocation.
Where is the team management platform entry?
On the Token Plan (Team Edition) page, click Enter Management Platform.
How do members obtain an API key?
The administrator creates a member account in the management platform, assigns a seat, and then generates an API key for the member. Members cannot generate API keys on their own and must contact the administrator. For details, see Team management.
Purchasing
Can I purchase multiple plans at the same time?
Each Alibaba Cloud account can have only one active subscription. Within the same subscription, you can purchase multiple seats of each type. Shared quota packs can also be stacked.
Can I get a refund for my subscription?
Token Plan (Team Edition) subscriptions are non-refundable. Before subscribing, see Usage policies for details.
Does an overdue Alibaba Cloud account affect Token Plan (Team Edition)?
Token Plan (Team Edition) is a prepaid subscription. As long as your quota is not exhausted and the subscription has not expired, an overdue Alibaba Cloud account does not affect your usage.
Billing and metering
What are the Credit deduction rules?
Credits consumed per request depend on the input tokens, cached tokens, and output tokens. Credits are first deducted from the seat quota, then from the shared quota pack. When all quotas are depleted, the service is suspended until the next billing cycle or until you purchase a shared quota pack.
How do I check my usage?
View usage details for your plan and shared quota pack on the Token Plan (Team Edition) page. Administrators can also view detailed consumption records for all members on the Usage Analysis page of the management platform.
How does usage reset work?
The seat quota resets when each subscription month expires. Unused quota does not carry over to the next month. The shared quota pack quota also resets monthly.
What happens when I exceed my quota?
After the seat quota is exhausted, Credits are automatically deducted from the shared quota pack. When all quotas are depleted, the service is suspended. To restore service:
Purchase a shared quota pack.
Wait for the quota to reset automatically at the next billing cycle.
Data security
How is data security ensured?
Token Plan (Team Edition) does not use conversation data to train models. Data is encrypted in transit using HTTPS and isolated through a multi-tenant architecture to provide enterprise-grade data isolation.